Information Collection and Use
Telepartner Systems is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others other than as disclosed in this statement. Telepartner Systems collects information from our users at several different points on our Web site.

Contact and Accounts Data
The privacy, security, and integrity of our Customers' data are our highest priority. Therefore, Telepartner Systems will not sell, rent, or trade any contact or account data stored in your ServiceNet account. Information stored by Customers in their ServiceNet account is available only to members of that Customer's group duly authorised to access the information.

Registration
In order to use this Web site, a user must complete the registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site.

Order
We require certain information from the user on our registration form or Subscription Agreement entered into between ServiceNet and the Customer. Here a user must provide contact information (such as name and billing address) and financial information (like bank information or credit card number and expiration date). This information is used for billing purposes and to fill Customers' orders. If we have trouble processing an order, this contact information is used to get in touch with the user. For more information on Subscription Agreements and contracts, please contact our sales department at Service@Telepartner.co.uk

Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personal information of users while on our site. Once the user closes their browser, the cookie simply terminates, except for cookies created when a user has elected to have their Company Login and User Login remembered. By setting a login cookie, the user would not have to enter this information more than once, saving time by only needing to enter their password each time they return to our site rather than the complete login information. If a user elects to turn cookies off, that user will not be able to use registered areas of the ServiceNet site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Log Files
We may use IP addresses to analyse trends, administer the site, and track user's movements. IP addresses and other information collected in these log files is not personally identifiable; it shows us generically and in the aggregate how our site is being used. The following information may be gathered in the log files: IP address, referring URL, time zone, browser type, operating system, files accessed, and errors generated. All this information is gathered and used only by Telepartner to help us analyse usage and trends to improve our application.

Sharing
ServiceNet may share broad, aggregated demographic information with our partners and possible advertisers. This is not linked to any personal information that can identify any individual.  We do partner with other parties to provide specific services. When the user signs up for these services, we will share names, or such other contact information necessary for the third party to provide those services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links
This Web site may contain links to other sites such as those of our Business Partners.  Please be aware that we at Telepartner Systems are not responsible for the privacy practices of such other sites.  We encourage our users to be aware that when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by Telepartner on this site: TPServiceNet.com

Security
This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, that information is protected both online and offline.

When our registration/order form asks users to enter sensitive information (such as credit card number and bank details), that information is encrypted and protected with the industry best encryption software - SSL. To learn more about SSL, follow this link: http://webopedia.internet.com/TERM/S/SSL.html

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline. Access to all of our users' information, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our accounts dept or a customer service representative) are granted access to personally identifiable information. Such employees are required to use password-protected screen savers when they leave their desk, and on return, they must re-enter their password to regain access to the information previously viewed. Furthermore, all our employees are kept up-to-date on our security and privacy practices.  Our staff are regularly notified and reminded of the importance of client privacy, and what they can do to ensure our Customers' information is protected.

Finally, the servers, which are used to store personal information, are kept in a secure environment.

Special Offers
We send all new users a welcome email to verify their ServiceNet login and Password.  Longer term users may occasionally receive information on our products, services, and special offers.  You may unsubscribe from all such communications.

Site and Service Updates
We send each user both site and service announcements. Contracted customers may not unsubscribe from service announcements, which contain important information about the service.  We communicate with each user to provide requested services and regarding issues relating to their account via email or phone.

Correcting/Updating Personal Information
If a user's personally identifiable information changes (ie: post code), or if a user no longer requires our service, we will endeavor to provide a way to correct, update, or remove that user's personal data provided to us.  This can usually be done by updating user's profile on-line or by contacting ServiceNet Customer Support.

Opting out of Email
ServiceNet users may opt out of having their information used for purposes not directly related to the performance of our site.  For example, our registration form implies an opt-in mechanism for users who sign up to use our service.  Users who wish not to receive marketing material can unsubscribe from our lists.

Longer term registered users, who no longer wish to receive promotional materials from ServiceNet , may opt out of receiving such communications by replying to any email with "unsubscribe" in the subject line.

Users of our site would always be notified if and when their information was being collected by any outside parties. We do this so our users can make an informed choice as to whether they want to proceed with services that require access to an outside party.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our home page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  If at any point we decide to use personal information in a manner different from that stated at the time it was collected, we will first notify users by email. Users will then have a choice as to whether we may use their information in the manner proposed.

Co-Branding
ServiceNet may form co-branded relationships with other Web sites.  This means you may link to the ServiceNet application through another site.  The logo of that other site may be displayed on the ServiceNet pages indicating a co-branded relationship exists. In such cases, the site that you have come from may choose to pass information about you to ServiceNet.  In these cases, we will pass this information back to the partner.

This exchange of information is for tracking and revenue sharing purposes between ServiceNet and the partner. For more details on information shared with ServiceNet by the partner site please review the privacy statement of any site you linked to us from. You can return to their site by clicking their logo on our pages.  In a co-branded relationship you will be tagged as a customer of the partner site and ServiceNet will provide only statistical information relating to the number of customers who have signed up for service through the co-branded relationship. The only other information shared with such partners is any information that they provided us originally about you as one of their customers.