The following is a summary of the main Terms & Conditions that a Customer will be expected to agree to in the event that their organisation becomes a ServiceNet user. A sample of the full agreement, should you wish to view it at this stage or later, is available in PDF for download.
In registering for ServiceNet, you agree to acknowledge TP Intellectual Rights to any software we provide under a free of charge licence and accept that the private areas of the site, open only to registered users, contain copyright material which you may not reproduce or distribute except for the purposes of evaluating ServiceNet as a potential user company. Registrations are restricted in most cases to genuine "business" eMail addresses - you may however contact us for a registration if we reject your request and you have a valid reason to evaluate ServiceNet.
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In summary, the Service Agreement details are:
2. As a Customer you would intend to use the ServiceNet service and TP licensed programs to transmit data to and from mobile users. Such programs are provided on a no-cost licence and remain the intellectual property of Telepartner both during your testing period and any subsequent Service Agreement.
3. The terms "Charges, Confidential Information, Commencement Date, Intellectual Property Rights, Licensed Programs, ServiceNet, Services, Service Credit, Service Level, Specification and Contract Term or Period" are specifically defined in the Service Agreement and these definitions shall prevail.
4. The agreement comprises standard terms and up to four Schedules, defining the specific service to be provided for a Customer.
5. TP agrees to provide a service to the Customer, together with licensed software. That service is provided within applicable laws.
6. Customer accepts certain responsibilities, including indemnifying TP, assisting TP in faultfinding, maintaining reasonable security and prevention of damage to TP equipment.
7. TP accepts responsibility for such aspects the service as are within its control.
8. The agreement is for a specific term, usually 36 months, (optionally 12 or 24 months).
9. Charges are fixed at the start of the agreement, subject to RPI increases in years 2 and 3. VAT is charged where applicable.
10. Customer agrees to TP invoicing terms and acknowledges TP‘s right to suspend service to Customer under certain conditions of non-payment.
11. All software provided remains the IP of TP and Customer agrees to abide by TP conditions regarding the use of the software.
12. The service is provided 'AS IS', without warranty. Customer agrees to test suitability for use in its business. TP agrees to indemnify Customer against certain third party claims regarding the software or it’s use.
13. Both parties agree mutual confidentiality, with remedies for breach of these provisions.
14. Neither party accepts any consequential loss. There is however no attempt by either party to limit any liability that cannot be excluded in law.
15. Termination terms are agreed. The agreement may not be assigned.
16. The Service Agreement and it's Schedules constitute the entire agreement between the parties.
17. "General Terms" relating to breaches, data protection, illegal terms, scope of the agreement, legal notices and governing law, are agreed.